1) Product Inspection at the Post Office

When receiving your parcel at the postal operator’s branch, the customer has the right and opportunity to:

  • inspect the packaging

  • check the integrity of the product

  • verify the complete contents of the order

If you notice any damage, missing items, or other discrepancies during inspection, please inform us immediately and complete a damage report together with the postal service employee.

2) Returns & Exchanges Conditions

Returns or exchanges are only possible if an issue is detected at the post office and an official report is issued at the time of receipt.

Important:
If you choose delivery to a parcel locker or courier delivery, returns and exchanges are not available, as there is no possibility to inspect the product upon receipt in these delivery methods.

Contacts

If you have any questions, please contact us:
📞 +380 66 205 61 77